Interactive Voice Response
IVR System which can be used to handle large call volumes or even make automatic calls.
Traditionally, IVRs work on DTMF signaling (using a telephone keypad) and IVR Voice prompt which is a pre-recorded voice.
However next-generation voice response systems include automated speech recognition for better customer service.
IVR drastically reduces the load on Live Agent.
IVR is compatible with all types of phone systems.