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Call Center Solutions

A call center solution enables the company to handle customer interactions. Call center customer service solutions have traditionally been equated with only voice interactions. But, as time progressed, the customers moved from only voice calls to other modes of communication. With call center solutions the agents can place outgoing calls, handle incoming calls, track key call center metrics, perform workforce management, and upload automated scripts.

 

Customers are no longer dependent on just one channel to reach customer support. Plenty of options are available – live chat, social media, email, among others. Having an omnichannel contact center software ensures customer satisfaction and improves the level of customer engagement.

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Key Components of the Call Center Software

Telephony

Equips you with features like Call Recording, IVR, Call Handling, Dashboards and Analytics, and more.

CRM Software

It lets you manage important tasks like Lead Generation, Sales & Support and improves business efficiency.

API for Integration

Our software makes communication across your applications smoother and easier by integrating them.

Mobile Apps

Our apps increase productivity by keeping people updated with real-time information wherever they are.

  • Intelligent

  • IVR

  • Inbound / Outbound Calls

  • Intelligent Call

  • Routing Call

  • Blocking

  • Live Status

  • DND Support

  • Work From Home

  • Web to Lead

  • Lead Capture Monitor

  • Email / SMS to Ticket

  • Web click to Call

  • Missed Call Alerts

  • Work Flows Tasks

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