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Synapse Telephony
AI Powered Call Center Solution with Built-In CRM

Synapse offers the Best Call Center Solution, providing a reliable platform for managing inbound and outbound calls with ease. Our built-in CRM streamlines customer interactions and improves overall efficiency, all in one place. Additionally, we offer add-on functionality for Voicebot and Speech Analytics to further enhance your operations.

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  • Simplifies inbound and outbound call handling.

  • Built-in CRM for smoother customer interactions.

  • Effectively analyzes team & individual performance.

  • Voicebot and Speech Analytics for better insights

Synapse : Use Cases

Synapse Increase customer interactions across diverse industries with integrated CRM and telephony solutions.

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Help Desk Support Management

  • Use unified ticketing for faster resolution and manage interactions across channels

  • Automate responses and direct tickets using IVR.

  • Assign tickets to appropriate agents based on predefined rules and simplify call routing with multilevel IVR systems.

  • Monitor performance with live dashboard and collect structured feedback through IVR integrated with CRM.

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  • Use automated EVB broadcasts for timely payment reminders.

  • Personalize reminders and offers based on payment history.

  • Manage payment recovery efficiently from a single platform.

  • Track agent and overall recovery performance with live data.

  • Automate dialing to ensure agents receive calls only after the number is connected to the customer, saving time.

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Appointment & Lead Management

  • Track and record calls to monitor lead and appointment progress.

  • Integrate click-to-call functionality for quick lead communication.

  • IVR routes calls to the right agent based on rules, agent receives the screen pop with client information.

  • Analyze call data to improve appointment and lead management.

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Distribution Network Management

  • Stay connected with your distribution network.

  • Streamline repetitive order collection.

  • Easily manage payment reminders.

  • Manage and track distributor’s area wise sales.

Why Choose Synapse?

Choose Synapse for a unified solution that enhances communication, streamlines operations, and boosts productivity.

Advanced Call Management

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Efficiently handle calls with features like call routing, and predictive dialing along with call logs and recording.

Centralized Telecalling Solution

Manage all telecommunications needs from a single, unified platform for greater efficiency and simplicity.

Advanced Security & Restrictions

Ensure data protection with advanced security measures such as number masking, IP Restriction as well as Role & Team restrictions

Scalable

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Designed to grow with your business and adapt to your unique requirements for optimal performance.

Customizable Workflows

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By customizing workflows, CRM ensures your business runs more smoothly & effectively, adapting to your specific needs.

Implementation & Handholding:

Get complete support and guidance during setup and beyond, ensuring smooth implementation and handholding.

Multichannel Support​

Easily integrates with PRI, SIP, VOIP, SMS, & more, ensuring complete & streamlined communication across all channels.

CRM with APIs and Integrations

Connects with any CRM to enhance workflow and integrates smoothly with EPBX/IPPBX and mobile apps via APIs for a seamless experience.

Support Diverse Industries​

Support diverse industries with our flexible, industry-agnostic solution, designed to meet unique demands efficiently and effectively.

Synapse, our comprehensive Call Center solution.
Explore the powerful features of Synapse, our comprehensive Call Center solution.

  • CRM Integration

  • Speech Analytics

  • Real-time call management

  • Auto Dialing

  • Missed Call Management

  • Remote Work Capability

  • Click-to-Call

  • ​Live Dashboard

  • Supports SIP, PRI, VOIP, and SIM

  • AI Voice Bot

  • Advanced IVR and ACD Systems

  • Break Management

  • EVB (Enjay Voice Broadcasting)

  • CRM Screen Pop-Up

  • Secure Call Recording Functionality

  • ​Omnichannel Support

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Telephony Solutions for Any Industry

  • Real Estate

  • Call Center / BPO

  • Travel

  • NBFC

  • Trading

  • Telecom

  • CRM for Government

  • IT Hardware

  • Channel Management

  • Software Companies

  • Service

  • Distribution

  • Manufacturing

  • Tally Partners

  • Automobile Dealership

  • Healthcare

  • ITSM & Helpdesk

  • Pharma

  • Consulting

  • Hospitality

  • Banking

  • Stock Broker

  • Education

  • Collection Agency

  • Whatsapp
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